Your privacy matters to us. This Privacy Policy explains precisely what personal data dkok collects from players in Bangladesh, why we collect it, how it is used and stored, and what rights you have over your own information.
Six core principles that govern how dkok handles your personal data
dkok collects only the personal data that is strictly necessary to operate your account, process payments, and comply with our legal obligations. We do not collect data for its own sake, and we do not build advertising profiles on our players.
All personal data held by dkok is stored on secured servers using industry-standard encryption protocols. Access to player data is restricted to authorised personnel only, and all internal access is logged and audited regularly.
As a dkok player, you have the right to access, correct, or request deletion of your personal data at any time. Submit a written request to our support team and we will respond within 10 business days in accordance with our data retention obligations.
dkok does not sell, rent, or trade your personal data to third-party marketing companies. Your mobile number, email address, and transaction history are never shared with advertisers or data brokers under any circumstances.
The dkok platform uses essential cookies to maintain session state and security. We do not deploy third-party advertising trackers or cross-site behavioural cookies. You can review and manage cookie preferences through your browser settings at any time.
When material changes are made to this Privacy Policy, dkok will notify registered players via platform notification prior to the changes taking effect. Continued use of the platform after notification constitutes acceptance of the updated policy.
This Privacy Policy ("Policy") describes how dkok ("we", "us", "our") — the operator of the online gaming and sports betting platform accessible at dkok.today — collects, uses, stores, and protects the personal data of registered players and site visitors ("you", "your") based primarily in Bangladesh.
By registering an account on the dkok platform, or by continuing to use the platform after being notified of an update to this Policy, you confirm that you have read, understood, and agreed to the practices described herein. This Policy is incorporated by reference into the dkok Terms & Conditions and should be read alongside that document.
Plain-language summary: dkok collects the minimum data needed to run your account and process your payments securely. We do not sell your data to advertisers. You can ask us to delete your data at any time, subject to our legal retention obligations.
All natural-language content in this Policy is written in English, which is the definitive language of this document. dkok operates with a primary focus on players in Bangladesh, and all financial transactions are denominated in Bangladeshi Taka (BDT).
dkok collects personal data in the following categories. We collect only what is necessary for the specific purpose identified in Section 4 of this Policy.
When you create a dkok account, we collect the information you provide during the registration process, including your mobile phone number (used as your primary account identifier), date of birth (for age verification), and preferred display name. We do not require a full legal name at registration, however name verification may be required at the point of withdrawal to match your registered payment wallet.
To comply with our anti-money laundering (AML) obligations and to confirm player eligibility, dkok may request identity verification documents at any point. These may include a scanned copy of a national identity card (NID), passport, or birth certificate. Verification documents are processed securely and are not retained beyond the period required by our AML obligations.
When you make a deposit or request a withdrawal, dkok records the mobile wallet type used (bKash, Nagad, Rocket, or Upay), the wallet number, the transaction reference number provided by the wallet provider, the transaction amount in BDT, and the date and time of the transaction. Full wallet PINs or card CVV numbers are never stored on the dkok platform.
dkok maintains a record of your gaming activity, including bets placed, games played (cricket betting, live casino, slots, crash games), bet amounts, outcomes, bonus redemptions, and session durations. This data is used for account management, responsible gaming monitoring, and dispute resolution.
When you access the dkok platform, our servers automatically record certain technical information, including your IP address, browser type and version, operating system, device type (mobile/desktop), referring URL, and timestamps of page requests. This data is used for security monitoring, fraud prevention, and platform performance analysis.
If you contact the dkok support team via email at [email protected], we retain a record of the correspondence including your contact details, the content of your message, and our response. This data is retained for quality assurance and dispute resolution purposes.
| Data Category | Examples | Retention Period |
|---|---|---|
| Registration Data | Mobile number, date of birth, display name | Duration of account + 5 years |
| Identity Verification | NID scan, passport copy | 5 years from verification date |
| Payment Data | Wallet type, transaction reference, amount | 7 years (AML compliance) |
| Gaming Activity | Bets, outcomes, session logs | Duration of account + 3 years |
| Device & Technical | IP address, browser type, timestamps | 12 months rolling |
| Communications | Support email threads | 3 years from last contact |
dkok collects personal data through the following channels:
dkok does not purchase personal data from data brokers, list providers, or other third-party sources for marketing or profiling purposes.
dkok processes your personal data for the following specific and documented purposes:
dkok does not use automated profiling or algorithmic decision-making to make decisions that have a significant legal or material effect on your account without human review. If your account is flagged by our automated fraud detection systems, a member of our compliance team will review the case before any action is taken.
dkok processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
dkok does not sell personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent necessary for the identified purpose:
Transaction data is shared with mobile financial service providers (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard) solely to execute the deposit or withdrawal you have requested. These providers operate under their own privacy policies and are independently responsible for their data handling practices.
Certain live casino and slot game titles are provided by third-party studios including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, and Microgaming. When you play a studio-hosted game, your gaming session data may be transmitted to that studio's servers for the purpose of game operation and outcome logging. No additional personal data is shared with studios beyond what is necessary for game operation.
dkok may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or lawful regulatory request. We will notify you of such disclosure where legally permitted to do so.
dkok may engage trusted third-party service providers (such as hosting infrastructure providers, email delivery services, and security monitoring tools) who process personal data on our behalf under strict data processing agreements. These providers are not permitted to use your data for their own purposes.
No marketing data sales: dkok will never sell, rent, trade, or share your personal data with advertising networks, marketing platforms, data brokers, or any commercial third party for profiling or marketing purposes.
dkok retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The specific retention periods for each data category are set out in the table in Section 2 of this Policy.
When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
If you request deletion of your account and personal data (see Section 10), dkok will action the deletion request for all data categories not subject to a mandatory legal retention obligation. Data subject to AML retention requirements (typically seven years for transaction records) will be held for the legally required period and then securely deleted.
dkok implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
While dkok takes all reasonable precautions to safeguard your data, no digital platform can guarantee absolute security against all possible threats. You are encouraged to use a strong, unique password for your dkok account and to contact us immediately at [email protected] if you suspect any unauthorised access to your account.
The dkok platform uses cookies and similar local storage technologies to deliver a functional and secure gaming experience. The following categories of cookies are used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential / Session | Maintains your logged-in session state; required for the platform to function correctly | No — platform will not work without these |
| Security | Detects suspicious login attempts, CSRF protection, and fraud prevention signals | No — essential for account security |
| Preferences | Remembers your language, display, and notification settings between sessions | Yes — via browser settings |
| Analytics (internal) | Aggregated, anonymised data used to understand platform usage and improve performance | Yes — via browser settings |
dkok does not use third-party advertising cookies, social media tracking pixels, or cross-site behavioural tracking technologies. You can manage cookie settings through your browser's privacy controls. Disabling essential cookies will prevent the platform from operating correctly.
As a player whose personal data is processed by dkok, you have the following rights with respect to your personal data:
To exercise any of the above rights, send a written request to [email protected]. Include your registered mobile number and a clear description of the right you wish to exercise. We will acknowledge your request within 48 hours and provide a substantive response within 10 business days. We may ask you to verify your identity before processing certain requests.
The dkok platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in the account registration process, and dkok reserves the right to request documentary proof of age at any point.
If dkok becomes aware — through verification procedures or any other means — that an account has been registered by or on behalf of a person under the age of 18, we will immediately suspend the account, void all associated bets and transactions, and permanently delete all personal data associated with that account. Any deposits made to the account will be returned to the originating mobile wallet to the extent technically possible.
18+ Only: If you are a parent or guardian and believe a minor in your care has accessed or registered an account on the dkok platform, contact us immediately at [email protected]. We will take swift action to close the account and delete all associated data.
dkok's primary platform infrastructure is operated with the Bangladeshi player base in mind. However, some of our third-party service providers — including certain game studio providers and cloud infrastructure services — may process data on servers located outside Bangladesh.
Where personal data is transferred to or processed in jurisdictions outside Bangladesh, dkok takes steps to ensure that such transfers are carried out under appropriate safeguards, including contractual data processing agreements that impose obligations on the receiving party equivalent to those set out in this Policy.
In all cases, personal data transferred internationally remains subject to the protections and rights described in this Privacy Policy and is not used for any purpose beyond those specified in Section 4.
dkok reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. When material changes are made, we will notify registered players via a prominent notice on the platform at least 7 days before the changes take effect.
The "Last updated" date at the top of this Policy indicates the date on which the current version came into effect. We encourage you to review this Policy periodically. The version published at dkok.today/privacy-policy on any given date is the version in force on that date.
If you disagree with any change to this Privacy Policy, you may close your dkok account by contacting [email protected]. Continued use of the platform following a notified update constitutes your acceptance of the revised Policy.
For all privacy-related enquiries, data subject rights requests, or complaints about how dkok handles your personal data, please contact us using the details below. All correspondence must be submitted in English. We aim to acknowledge all privacy enquiries within 48 hours and to provide a substantive response within 10 business days.
This Privacy Policy was last reviewed and updated on 1 January 2026. The dkok privacy team reviews this Policy at least once per calendar year and following any material change to our data processing activities.
Now that you know how dkok protects your data, dive into cricket betting, live casino, or our popular crash games. Fast bKash and Nagad payments, fair RNG-certified outcomes, and 18+ responsible gaming — all in one platform.