dkok believes that online gaming should be a source of entertainment, not stress. We are committed to providing every player in Bangladesh with the tools, information, and support needed to keep gambling safe, controlled, and within healthy limits.
Every feature listed below is built into the dkok platform and available to all registered players. These tools are designed to give you full control over your gaming activity at all times.
Set a maximum daily, weekly, or monthly deposit cap on your dkok account. Once your chosen limit is reached, further deposits are automatically blocked until the limit period resets. Lowering your limit takes effect immediately; increasing it requires a 7-day cooling-off period.
Players who feel their gambling is getting out of control can request a voluntary self-exclusion. Options include a 30-day, 90-day, 180-day, or permanent exclusion. During the exclusion period, your account is suspended and you cannot deposit, bet, or access any gaming content on dkok.
Need a short break without committing to a full self-exclusion? The dkok time-out feature lets you pause your account for 24 hours, 3 days, or 7 days. Your account is temporarily suspended — no logins, no bets — giving you space to reassess your gaming habits.
The dkok platform can send you automatic session duration reminders. After a configured period of continuous play (e.g., 30 minutes, 1 hour, 2 hours), a notification prompts you to take a break. This helps prevent extended gaming sessions that can lead to impulsive decision-making.
In addition to deposit limits, dkok allows you to set a maximum loss threshold per day or per week. When your net losses in the period reach your chosen ceiling, further betting is suspended automatically until the limit period refreshes. This protects you from chasing losses in a single session.
At intervals you define, dkok will display an on-screen reality check showing your current session duration, total bets placed, net win or loss position, and a prompt to continue or end the session. This keeps you informed and in control throughout your gaming experience.
All responsible gaming controls are available directly from your dkok account settings page. No application or waiting period is required to activate deposit limits, loss limits, or time-out features — changes that restrict your play take effect immediately.
For self-exclusion requests, contact the dkok support team at [email protected]. Exclusion requests are processed within 24 hours, and during that window all promotional communications are also suspended. Permanent exclusion requests are irreversible — re-registration after a permanent exclusion is not permitted.
Important: If you are in immediate distress about your gambling behaviour, do not wait. Contact dkok support now and request an emergency 24-hour account suspension. The support team is available 7 days a week, Bangladesh Standard Time (BST, UTC+6).
Log in to your dkok account and navigate to the Settings section. Under the "Responsible Gaming" tab you will find controls for deposit limits, loss limits, session reminders, and reality check intervals. All self-imposed restrictions are applied instantly with no override window.
Write to [email protected] to request self-exclusion, account suspension, or to speak with a responsible gaming advisor. Include your registered mobile number and the specific action requested.
The dkok live chat widget is available on the platform for immediate assistance. For responsible gaming concerns, select "Responsible Gaming" from the support category menu to be connected with a trained advisor.
All responsible gaming tool changes that restrict your play (e.g., lowering a deposit limit, activating a time-out, requesting self-exclusion) are applied immediately without a cooling-off period. Changes that increase your permitted activity (e.g., raising a deposit limit) require a mandatory 7-day review period before taking effect. This asymmetry is intentional — it is designed to protect players who may be acting impulsively.
Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following behavioural and emotional signs may indicate that gambling has moved beyond healthy entertainment. If you recognise several of these patterns in yourself or someone close to you, we strongly encourage you to seek support.
Answer these questions honestly. If you answer "yes" to three or more, consider using dkok's self-exclusion tool or contacting our support team for guidance.
Have you ever gambled with money that was budgeted for essential expenses such as rent, food, or utility bills?
Have you ever felt the need to increase the size of your bets to experience the same level of excitement?
Have you ever lied to a family member or friend about the amount of time or money you spend on gambling?
Have you made repeated unsuccessful attempts to control, cut back, or stop gambling?
Do you find yourself returning to gambling the day after a loss in order to try to win back what you lost?
Has gambling negatively affected your personal relationships, work performance, or financial security?
Have you ever felt depressed, anxious, or hopeless as a direct result of your gambling activity?
If you answered yes to 3 or more questions, please contact dkok support at [email protected] or activate a self-exclusion through your account settings. You do not need to face this alone.
dkok operates as an entertainment platform, not a financial product. Our position is clear: gambling should never be used as a strategy to generate income, resolve debt, or fund living expenses. Every player who registers on dkok agrees to treat gaming as a leisure activity with a fixed, disposable entertainment budget — not money that is needed for any other purpose.
We train our customer support team to recognise signs of problem gambling and to respond with empathy and practical assistance. Support agents are not permitted to use sales pressure on players who have contacted us with responsible gaming concerns. If you tell our team that you have a gambling problem, they will guide you through the self-exclusion process — not try to retain your account.
dkok does not extend credit to players. There are no "play now, pay later" schemes, credit lines, or deferred payment options available on this platform. All bets are placed using funds already deposited in your account wallet. This structure is intentional — it ensures that players cannot accumulate debt through their dkok activity.
All games on the dkok platform — including cricket betting markets, live casino tables, slots, and crash games — use certified Random Number Generation (RNG) technology. Game outcomes are mathematically random and cannot be influenced or predicted. Understanding this is an important part of responsible gambling: there is no "system" or "strategy" that guarantees a win, and no amount of skill can overcome a negative expected return over time.
Players in Bangladesh can access the dkok responsible gaming tools around the clock. Whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, or anywhere else in the country, the same protections and support resources are equally available to you. Our responsible gaming commitment is not a legal checkbox — it is a core part of how dkok operates.
Our promise: dkok will never remove, hide, or complicate access to responsible gaming tools. They will always be available free of charge, with immediate effect for any restriction, from every page of the platform.
If gambling is causing you stress, financial difficulty, or affecting your relationships, please reach out to us. Our support team is available every day of the week. All responsible gaming conversations are treated with complete confidentiality — our team is here to help, not to judge.
Write to us with the subject line "Responsible Gaming — Help Needed". We will respond within 24 hours. For urgent account suspension requests, include your registered mobile number and the word "URGENT" in the subject line.
Enjoy cricket betting, live casino, slots, and crash games on dkok — with full confidence that your responsible gaming tools are always one tap away. Play for fun, set your limits, and game responsibly.